Spring festival in China has always been an important and precious event for all. Its during this time that we all get to enjoy the leisure time with our loed ones. Hence we would also be taking a break from the work which would eventually effect the services as well.
However, below is the service we can still offer our valued customers during the holiday (From 5th Feb to 22nd Feb, GMT+8). We hope this can be the reference for you to avoid some unnecessary trouble and inconvenience.
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Customers can still place orders during the holiday, but the orders from 5thFeb to 22nd Feb will be prepared & shipped after 23rd. Also, because of the unusual timings for orders and shipping it will get busy for everything to be managed. therefore, the shipping may get delayed as well. We sincerely suggest our customers to place orders before the holiday if it’s possible.
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During the holiday, our customer service department will still be using shop@dovpoecig.com Please contact this email address if you need any help. Our team will do the best to reply your email in time, but we’re sorry that we can only arrange the shipping after the holiday. We hope that our customers would understand this will cooperate with us.
After receiving an enormous response from our customers, we understand that many of you would like to purchase accessories for your Topside products, such as battery doors. If you had similar requirement, please check our blog post here:
https://www.dovpoecig.com/blogs/news/the-topside-battery-door-issue for more info.
Thank you for your continued support & cooperation.
DOVPO team wishes you a healthy, fun filled, loved and prosperous New Year.
