Warranty Period：
- Mod: 6 months
- Tank: 3 months
- Pod (Battery Part): 3 months
Quality Issues
If the product has manufacturing defects, non-human-induced damage, or any issues affecting its normal usage, you can apply for warranty service.
After-sales Support
- If you discover any quality issues with the product, please immediately contact the store of purchase and follow their guidelines for returns or exchanges.
- If you're unable to reach the store, you can provide the purchase receipt (or proof), clear photos or videos displaying the product issues, as well as photos of the anti-counterfeit code. Then, contact the manufacturer: support@dovpoecig.com. You can send the product to the manufacturer in China for repairs or replacement.
- For product issues within the warranty period, our company will cover the cost of shipping the product back from China to the customer's destination country.
- For products outside the warranty period, all costs will be borne by the customer.
Disclaimer
- Products issues caused by human factors are not covered by any form of after-sales support.
- Loss or damage of packages during transportation to the manufacturer will not be covered by any form of after-sales support.
- Damage to products due to natural disasters such as earthquakes or force majeure is not covered by any form of after-sales support.
- Products differing from promotional images due to color discrepancies or manufacturing variations are not covered by any form of after-sales support.
- For issues related to product logistics, please contact the logistics company directly.